Broken page or link
Provide the source address, selected link and destination or error.
snake · Help centre
For questions about snake’s published content, email [email protected]. Include the page, the problem and what you expected to see. Never include passwords, payment PINs or one-time codes.
Begin with the symptom you can observe
A page that will not open is different from an image that loads slowly. Note whether the issue affects one topic or the whole site. That distinction helps decide whether a link, a connection or a browser setting deserves attention.
If a link opens the wrong topic, copy the source page address and the label you selected. Do not rely only on a screenshot of the destination. The relationship between the label and its target is often the useful detail.
Content corrections are welcome when a rule explanation is unclear or a translation changes meaning. Quote the relevant sentence and explain the issue. This contact route concerns site information and should not be treated as a channel for recovering external accounts or handling money.
Make an enquiry reproducible
For a mobile problem, include the device type, browser name and language selected. Explain what you did just before the problem occurred. A short sequence is more useful than sending an entire browsing history.
Try one modest check at a time: reopen the page, check the connection or use a current browser. Record whether the symptom changes. If it persists, send a concise report rather than repeatedly submitting the same request.
Choose the right enquiry
Taken together, these details distinguish the conditions and practical needs involved in help centre.
Translation question
Include the language and sentence so the intended meaning can be compared.
Access concern
Use the dedicated login or security guidance; do not send account secrets by email.
Send a useful help request
Identify the page
Copy the address and note the selected language.
Describe the symptom
State what happened and the result you expected.
Add safe context
Include browser and device details, with screenshots redacted.
Keep the thread together
Reply within the same email thread when adding information.
Help centre: questions answered
What is the contact address?
Use [email protected] for questions about this site’s information.
Is there a promised response time?
No response-time guarantee is stated.
Can help process a withdrawal?
This content contact route does not claim payment-processing or external account-management powers.
What should a screenshot hide?
Remove passwords, codes, identity documents and full account or payment details before sharing it.